Shipping policy

Thank you for shopping with us! We want your experience to be as smooth as possible. If you have any questions about your order or delivery, please don't hesitate to reach out to our support team.

Order Processing Time

All orders are processed within [PROCESSING TIME] business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive an email confirmation once your order is placed, and a separate notification with tracking details once your order has shipped. Please note that processing time is separate from shipping time — your total delivery estimate is your processing time plus your chosen shipping timeframe.

Shipping Methods & Delivery Timeframes

We offer two shipping options at checkout. Standard Shipping typically takes [X–X BUSINESS DAYS] and costs [SHIPPING COST]. Express Shipping arrives in [X–X BUSINESS DAYS] and costs [SHIPPING COST]. Orders over $[AMOUNT] qualify for free Standard Shipping automatically. All delivery timeframes are estimates and begin from the date your order is dispatched, not the date of purchase.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and chosen shipping method. Standard Shipping is [SHIPPING COST] for orders under $[AMOUNT]. Express Shipping is [SHIPPING COST]. Orders over $[AMOUNT] receive free Standard Shipping with no code required.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking number and a direct link to follow your package. Please allow [X–X HOURS/DAYS] for the tracking information to activate after you receive your shipping confirmation — if it isn't updating yet, check back after 24 hours. You can track your order at any time by clicking the link in your shipping email, visiting [TRACKING WEBSITE URL] and entering your tracking number, or by contacting us at [SUPPORT EMAIL] with your order number.

Delivery Issues & Delays

While we do our best to ensure timely delivery, please be aware that delivery timeframes are estimates and not guarantees. Delays can occasionally occur due to high order volumes, weather conditions, or carrier issues that are outside our control. We are not responsible for delays caused by an incorrect or incomplete shipping address provided at checkout, so please double-check your delivery details before placing your order. If your tracking shows your package as delivered but you haven't received it, we recommend first checking with neighbours or your building's reception, then contacting the carrier directly. If the issue remains unresolved, please reach out to us within [X DAYS] of the marked delivery date. For lost or missing packages, contact us at [SUPPORT EMAIL] and we will investigate with the carrier on your behalf.

Incorrect Address

If you need to change your shipping address after placing an order, please contact us at [SUPPORT EMAIL] as soon as possible. We are only able to update addresses before your order has been dispatched. Once your order has shipped, we are unable to redirect packages to a new address.

International Shipping

We currently ship to [LIST OF COUNTRIES]. Delivery to [REGION 1] takes [X–X BUSINESS DAYS] and costs [SHIPPING COST]. Delivery to [REGION 2] takes [X–X BUSINESS DAYS] and costs [SHIPPING COST]. Please note that customs duties, import taxes, and any associated fees are the responsibility of the customer and are not included in our product or shipping prices. International delivery times may also be affected by customs clearance processes, which are outside our control. If a package is returned to us due to customs issues or non-payment of duties, we will contact you to arrange reshipment at your expense. We currently do not ship to [LIST EXCLUDED COUNTRIES].

Contact Us

If you have any questions about your shipment or our shipping policy, please email us at [SUPPORT EMAIL]. We aim to respond within [X BUSINESS DAYS] and are always happy to help.